Bookworm Enterprise

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  • +977 -1- 4443263
  • The online bookstore
 
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Customer Service

Shipping & Delivery
It depends on the product, location and shipping methods. Please follow the steps:
Add Products To the Shopping Cart → Select Or Search the Shipping Country→ Specific Shipping Price is Calculated.

If your estimated delivery date has passed and you haven’t received your order, just send us an email and we can help you further.
Before you contact us you should check these things:
-Check your email and find the tracking number with the link to check it
-Go to your “Account” and check if the address you wrote is correct
-Check if you received a notification at your address to pick up your stuff, it could be at the post office
-Check if your neighbor received your packet with your name

After doing this and not finding it, please send your Order Number to our customer service

Before we ship your order, we conduct a strict Quality Control checks and testing in order to Ensure your product’s quality prior. The processing time varies by location, depending on the specification of the product.
All orders receive an email with tracking conformation of the shipment.
In the case of any question and unexpected delay, you can always contact our customer service.

Privacy & Security

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Returns & Replacements

Items purchased at bookworm.com.np may be returned either to a store or by mail, unless stated otherwise in the list of exceptions below

Items must be returned in the original manufacturer's packaging. We strongly recommend you keep your packaging for at least the first 3 days after purchase.

Ordering
When you place an order online we’ll gather the items for you and have it delivered directly  to your home or office. We offer 2 methods of delivery which are based on the national and international.
National Delivery - Delivered by Parcel
Internationa Delivery - Delivered by TNT
Delivery pricing starting at $10*. Once your order is picked and leaves our warehouse, you will receive a tracking number via email

*Parcel delivery prices are based on the distance, weight and size of your order. 
Purchase everything that you want – we charge the same amount regardless of weight and size and your order will be placed in the room of your choice at no extra cost! Delivery rates vary based on the delivery zip code. Once your order is placed you’ll receive email confirmation and additional updates about your order along the way.
  • Free Shipping on orders over NPR 500
  • 1st Exchange Free on 3 days
  • Online support 24/7 9843579031
  • Tell Friends and get NPR 50 a small gift for you
Location
Bishal Basti Ka, Bishalnagar,
Kathmandu, Nepal
+977 4443263, +977 4421641